Last updated: 12/10/2026
Established in 2002, Al Weam Cargo is a Dubai-based freight forwarding company providing road cargo services from the UAE to Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar. This Privacy Policy describes how we handle personal information received through alweamcargo.com and through our direct communication channels. By using the website or contacting us, you acknowledge the practices set out below.
1: Information We Collect
We gather only the information required to respond to your enquiry and to arrange the services you request. This may include:
- Your name, email address and phone number
- Your location, as entered in our contact form
- The contents of any message you send us
- Shipment-related details you provide, such as pickup and delivery addresses, recipient names and contact numbers, and a description of the goods
- Documents needed for customs processing or export, where your shipment calls for them
- Basic technical data generated when you visit the website, including browser type, device and pages viewed
2: How Information Reaches Us
You may share information with us through the contact form on our website, by phone, by WhatsApp or by email. We receive whatever you choose to provide through these channels. Please share only what is relevant to your enquiry or shipment.
3: Why We Use Your Information
Your information is used to:
- Reply to quotation requests and general enquiries
- Plan, coordinate and carry out pickup, transport and delivery of your cargo
- Prepare and submit the paperwork required for customs clearance
- Contact you or the recipient regarding a shipment
- Maintain business records connected to the services we provide
- Review how visitors use our website so that we can improve its content and structure
4: Cookies and Website Analytics
Our website may use cookies and similar technologies, including analytics services, to understand how visitors reach and navigate the site. Most browsers allow you to manage or disable cookies through their settings. Doing so may affect how certain parts of the website function.
5: Disclosure to Third Parties
We do not disclose your information except where it is necessary to deliver our services or where the law requires it. Because our shipments cross borders, this may include:
- Customs and other government authorities, where details are needed to clear goods at border crossings
- Parties directly involved in the movement and delivery of your shipment
- Service providers that support the operation of our business and website
- Authorities or regulators, where disclosure is required by applicable law
Recipient and shipment details may therefore be shared with relevant parties in the destination country as part of the clearance and delivery process.
6: Third-Party Platforms
Some of the channels we use are run by other companies. WhatsApp is available for messaging, and we maintain pages on Facebook, X, Instagram, YouTube and TikTok. Information you submit through these platforms is also subject to their own privacy terms. We have no control over how those platforms handle data and are not responsible for their practices.
7: Retention of Information
We keep personal information for as long as it is needed for the purposes described in this policy, or for as long as legal, regulatory or record-keeping obligations require.
8: Protecting Your Information
We apply reasonable measures to protect the information entrusted to us. No system or method of online transmission can be guaranteed to be entirely secure, so we cannot promise absolute protection.
9: Your Rights and Requests
You may ask us to correct or delete the personal information you have given us, or to confirm what we hold about you. Contact us using the details below, and we will respond within a reasonable period.
10: Who This Website Is For
This website is intended for businesses and individuals arranging cargo services. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.
11: Updates to This Policy
We may amend this Privacy Policy periodically. Revisions take effect once published on this page, and the “Last updated” date will be adjusted accordingly. We encourage you to review the policy from time to time.
12: Contact Us
For questions about this Privacy Policy, please contact us:
Al Weam Cargo
Ras Al Khor Industrial Area 1, Dubai, United Arab Emirates
Phone: +971 52 769 9966
WhatsApp: +971 55 896 3892
Email: [email protected]